Position title
Client Relations Manager
Description

Hampton Lovett Consultant Surveyors are looking to immediately recruit an experienced Client Relations Manager.

The role:

The main focus of your role is to provide administrative and technical support to the Administration office, which incorporates Negotiation, Registration and Surveys.

Responsibilities
  • Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
  • Ensuring that all spreadsheets are up to date with correct information relating to cases
  • Management of telephone calls from your department and overflow calls from other departments.
  • Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
  • You will be responsible for attending to any overflow client updates that cannot be actioned by the assigned negotiator as and when needed, this includes handling any complaints made by clients as per company complaints procedure
  • Ensuring that an update letter / email is drafted and sent to clients on a regular basis.
  • Dealing with office administration, ensuring that all documents are saved in the correct client file, renamed as necessary to avoid any confusion.
  • Sending out client update letters at allocated points during the appeal.

You may at times be required to support other departments in an administrative capacity, during staff absence or busy periods to support the needs of the business.

Job Benefits
  • Standard office hours, 9am - 5pm Monday through Friday (No weekends, overtime available)
  • Attractive sales commission scheme paid on a weekly basis!!!
  • Company progression for the right candidate
  • Company training provided.
  • Full induction, training, coaching and ongoing support for all individuals.
  • Onsite parking
Employment Type
Full-time
Job Location
Stoke Prior, Bromsgrove, West Midlands, UK
Working Hours
9am - 5pm Monday - Friday
Base Salary
£18,000-£20,000 Per year
Date posted
16th June 2021
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Position: Client Relations Manager

Thank you for submitting your application. We will contact successful applicants for interview shortly. Please note we are unable to respond to every application.